Privacy Notice for Passengers (United States of America)
This Privacy Notice provides an overview of who intelliTicket is and how intelliTicket collects, shares and uses personal data about you when you use the intelliTicket ride-hailing and payment app for passengers (the "App"). It also explains how you can exercise your rights under data protection law.
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The controller of the personal data we collect through the App is: AWARE Systems LLC (referred to in this Notice as “intelliTicket“). intelliTicket's principal office is located at 6451 North Federal Highway, Suite 122, Fort Lauderdale, FL 33308. You can contact us by letter to this address. intelliTicket has a data privacy manager. You can reach our data privacy manager most easily via the contact page on our website available at: https://www.intelli-ticket.com/contact/ . Alternatively, you can write to the address above.
The personal data that we collect, and how we use that data, will vary depending on how you interact with our App. In this section, we have set out the various purposes for which we use personal data collected through our App.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal data, including how we balance our legitimate interests against your rights and freedoms where applicable, please contact us using the contact details provided under section 1 above.
Where you register as a user of the App, we will ask you to provide basic personal information to set up your account and verify your account details via email.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: It is necessary to perform a contract with you. If you do not provide this information, we will not be able to register you as an App user. Where you have chosen to provide the information listed above as 'optional', we process this on the basis of your consent - you can delete this information from the App at any time.
We will need to process information about you in order to arrange and manage the journeys that you order through the App (whether you travel by bus, train, shuttle, or another mode of transport).
This includes allowing you to interact with maps using Mapbox (which is integrated into the App) so that you can pin the pick-up and drop off locations for your journey on the map or (where you have chosen to activate GPS settings) to identify your location via GPS. We use Mapbox in order to calculate the anticipated cost of your journey and to interactively show you the distance to the vehicle which will be carrying out your journey.
After you have procured a journey, your driver may phone you about your journey (for example, to inform you about delays or ask you to clarify the pick-up location) - however, we use a phone masking service that means the driver will not be able to see your phone number at any time.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: It is necessary to perform a contract with you (or to take steps at your request prior to entering into a contract). If you do not provide this information, we will not be able to procure the journey or hire that you request or allow you to interact with maps via the App.
Where you have chosen to provide the information listed as 'optional', including your GPS coordinates, we process this on the basis of your consent - you can delete this information from the App at any time.
In order to allow you to purchase public transport tickets (in cities where this service is available) we need to process certain information about you.
Your personal data (e.g. name, date of birth, gender) might also be shared with the respective public transport company in order for the tickets to be properly issued and the data encoded into the QR code displayed as part of the ticket.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: It is necessary to perform a contract with you (or to take steps at your request prior to entering into a contract). If you do not provide this information, we will not be able to issue a ticket.
You can contact intelliTicket in several ways, such as our online contact form https://www.intelli-ticket.com/contact/, by letter or by phone (where possible). Whenever you get in touch with intelliTicket, we process your personal data so that we can manage and respond to your enquiry or comment. We will also contact you from time to time with service communications (e.g., to provide a receipt for a journey you have taken or to notify you of updates to our Terms & Conditions).
Categories of personal data used for this purpose: Depending on how you choose to contact intelliTicket, we will process the following types of personal data:
Our lawful basis for processing this personal data: Where you contact us to enter into or enforce a contract between you and intelliTicket, our lawful basis will be that the processing is necessary to perform a contract with you and/or to take steps at your request prior to entering into a contract.
In all other cases, we process this personal data as it is necessary for our legitimate interest in responding to passenger enquiries and in managing our relationship with customers and potential customers.
Where you pay for your journey directly via the App, we will process payment-related information about you.
Categories of personal data used for this purpose:
We process this personal information on the basis that it is necessary to perform a contract with you.
intelliTicket partnered with Rose Trolley LLC (401 N. Rosemary Ave., St. 9, West Palm Beach, FL 33401, USA) in order to make free rides available to eligible citizens in Palm Beach, Florida, USA. If you decide to take trips covered by the respective grant, we will need to verify your eligibility before you can request and manage these journeys through the App. This includes verifying that you meet the criteria set forth in the grant to ensure compliance. Verification may involve processing basic information such as your name, date of birth, and address. Once verified, you will be able to proceed with booking and managing the grant-covered journeys. Verification status will be maintained in accordance with the grant's requirements, and periodic re-verification may be necessary as specified by the grant guidelines.
intelliTicket and Rose Trolley LLC will process your personal data together as so-called joint controllers.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: It is necessary to perform a contract with you (or to take steps at your request prior to entering into a contract). If you do not provide this information, we will not be able to issue a ticket.
On the App, you can provide ratings of drivers and vehicles used to provide your journey: your rating will be aggregated with ratings from other passengers and used to display the driver's average rating on the App. intelliTicket will be able to view your rating (from one to five stars) as well as the specific journey to which the rating is associated. However, your specific rating will not be shown to the driver you have rated and your associated journey details and individual rating will not be shown publicly via the App.
In addition, your driver can provide a rating for you as a passenger (for instance, to provide positive feedback or to inform us of problems). intelliTicket will use these ratings to create an average passenger rating score for you. Only you will be able to view this in your intelliTicket passenger profile. Your rating will not be displayed to drivers during the procurement of any journeys and your rating will not be used as the basis for any journey procurement or other decision about you. We urge our drivers to choose the passenger rating on the basis of the politeness and behaviour of the passenger.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: We process this data on the basis of our legitimate interest in further developing and improving the quality of our services.
In order to fix issues, improve App functionality, and adjust the App to suit the needs of our passengers, we carry out technical analysis of how users interact with our App. Where possible, we will anonymise the personal data we use in order to carry out this activity.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: It is necessary for our legitimate interests in improving the functionality and features of our App.
Where we are permitted to do so, we will send you news and personalised offers relating to products and services offered by intelliTicket and/or our third-party partners that we think may be of interest to you. Depending on the settings you have enabled in your App, we will send these to you by e-mail, text or through in-app or push notifications. You can withdraw your consent to receiving these marketing messages at any time (see section 7 (Your privacy rights) to find out how you can object to marketing messages). You can also withdraw your consent to marketing communications via the “Data Protection Settings" of the intelliTicket passenger App (under your “Profile”), by turning off the toggle relating to “News and personalised offers”.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: Where we are permitted to do so by law, we process this information on the basis that it is necessary for our legitimate interest in marketing our services and providing relevant information to our customers and potential customers that we think will be of interest to them.In all other cases, we process this information on the basis of your consent.
We place non-targeted adverts for our services on third-party websites. We also evaluate and analyse the performance of our marketing campaigns and channels to understand how users become aware of our App, how they respond to specific ad campaigns and how they use the App. To do this, we collect and process certain information about the devices used by our users, their online behaviour and the content of websites they visit. The personal data we collect for this purpose are aggregated by our advertising partner and anonymised shortly after collection. Our service providers therefore cannot identify an individual from the personal data they receive.
Categories of personal data used for this purpose:
Our lawful basis for processing this personal data: It is necessary for the purpose of our legitimate interests in advertising our services and understanding the effectiveness of, and improving, our marketing campaigns.
If you have agreed to receive market research and surveys from us (e.g., during registration of your account on the App or by activating the relevant toggle in the App's privacy settings), we will send these to you from time to time. The surveys we send you will be personalised to you. Depending on the settings you have enabled, we will send these to you by e-mail, text or through in-app or push notifications. We do this so we can understand how you use our App and how we can improve our services.
Categories of personal data used for this purpose:
Our lawful basis for processing this data: We process this personal data on the basis of your consent.If you have provided your consent to this activity and you subsequently do not wish to receive these messages, you can easily withdraw your consent by de-activating the relevant toggle in your “Data Protection Settings" of the intelliTicket App (under your “Profile”). See also section 7 (Your privacy rights) on other ways you can withdraw consent and how we will implement your withdrawal.
If you take part in one of intelliTicket's loyalty or referral programs or partnership schemes, we will use your personal data as necessary to provide you with the relevant loyalty or partnership rewards and to confirm your participation in the program. The terms and conditions of the relevant program will be provided to you at the time you sign up to it. In particular, we run a referral scheme offering rewards when a new referred customer signs up and takes a certain number of journeys. If you are a passenger that is referred through this scheme, we will contact you to ask if you would like to sign up to our services, and we will collect and share information with the person who referred you about your sign-up activity.
Categories of personal data used for this purpose:
Our lawful basis for processing this data: Where participation in the program involves users signing up to a contract, we process this personal data on the basis that it is necessary for the performance of a contract with you (or to take steps at your request prior to entering into such a contract).
Otherwise, we process this personal data on the basis that it is necessary for our legitimate interest in conducting the loyalty or partnership program. However, your participation in any loyalty or partnership program is voluntary and you can choose not to participate and/or end your participation in accordance with the terms of the relevant program.
Lastly, the legal basis we rely on for the referral scheme is the consent of the referred passenger. You have a right to withdraw it at any time and please see section 7 (Your privacy rights) on how you can withdraw consent and how we will implement your withdrawal.
Unfortunately, accidents sometimes happen. If you or your driver is involved in an accident during a journey, we will use some of your personal information in order to carry out internal reporting, provide information to our insurers and other relevant third parties, and comply with our legal obligations.
Categories of personal data used for this purpose:
Our lawful basis for processing this data: It is necessary for the purpose of our legitimate interests in maintaining internal records about accidents that take place, notifying our mobility service providers of incidents in accordance with our contractual obligations, and processing insurance claims.
We will also process your personal information on the basis that it is necessary for compliance with a legal obligation to which we are subject, where this is the case as well as when it is necessary to for the establishment, exercise or defence of legal claims.
In limited instances, we will process this information to protect the vital interests of you or someone else.
We may use your personal data to provide information to competent authorities where we are required to do so by applicable laws or regulations (e.g., to our transport licensing authority or insurers).
The types of personal data we share for this purpose will vary depending on the nature of the legal obligation. However, common categories of personal data used for this purpose are:
Where you access a third party's website - for example, by following a link to our LinkedIn page via our website - the provider of that website will be the controller of the personal data you provide on that site. For information about how they will handle your personal data, you should refer to the privacy notice on that website.
We share your data with the following categories of recipients:
While your driver will be able to phone you about your journey (e.g., to warn you of traffic jams), we use a phone number masking service that means the driver will not be able to see your phone number;
Users can manage communication preferences, including opting out of SMS notifications, by updating their settings within the App.
These entities will only have access to your data as necessary to fulfill their roles in the grant program and will handle your data in compliance with applicable privacy laws and regulations. To be able to provide these services, these providers receive the personal data set out under section 3.6.
You may exercise your rights under the Privacy Laws in respect of and against each of the parties (either intelliTicket or our third-party service mobility provider). However, to speed up the response, we would kindly ask you to exercise your rights via https://www.intelli-ticket.com/contact/.
We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal information about you, including to serve interest-based advertising. For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.
In some cases, your personal information is transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.
Our group companies are located inside the USA and Germany and we store all our data with a cloud service provider within the USA or in IT infrastructures and systems (employee computers) at our sites within the USA and/or Germany. Our third-party service providers and partners operate around the world. We have selected our service providers carefully to check that they will protect the personal data we share with them and we have engaged them in writing.
Where we transfer your personal data outside the USA or Germany, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Notice.
You have the following data protection rights. You can exercise these rights by sending us a message to https://www.intelli-ticket.com/contact/ or a letter to the address mentioned under section 1 above.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
We have taken appropriate technical and organisational measures to keep your personal data secure (in particular to protect your personal data against unauthorised access by third parties, as well as accidental or intentional modification, loss or destruction). We review these measures periodically and change them in line with state of the art security processes.
The transfer of your personal data from your device (e.g., smartphone) to us is always encrypted. intelliTicket is PCI DSS (Payment Card Industry Data Security Standard) compliant.
We retain personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or it to comply with applicable legal, tax or accounting requirements). In particular: inactive accounts are deleted after 3 years of inactivity.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
We may modify this Privacy Notice from time to time in the future in accordance with applicable data protection laws and regulations or in response to changing technical or legal developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.
Last updated: June 2024